The LA Times has a weirdly glowing series on a new business model for heroin that combines superior customer service, including delivery, high-potency product, no armed street dealers, and low prices (which may reduce addicts' thieving to support their habit). By the news account, entrepreneurial dealers arise organically from within existing networks and spins off peacefully as competitors. In Xalisco, where the heroin is manufactured and the distributors originate, the success of local farmers has made society more egalitarian. The segment on overdoses contrasts oddly with the rest of the series. Perhaps the next frontier in customer service is customer education?
via Marginal Revolution
Wednesday, February 17, 2010
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